Personalise Terms & Conditions

Make it personal

Availability

Personalisation is available on selected Country Road product. Customers can chose up to 8 letters for personalisation.

Shop the collection

Online

Personalisation of selected Country Road product is available online at countryroad.com.au, countryroad.co.nz and countryroad.com.

In-store

Personalisation is not available in Country Road stores, but stores will be able to order personalisation on selected product on your behalf.

Orders

It is the customer’s responsibility to ensure all details submitted are correct, including correct spelling, font type and colours.

Country Road will not be held responsible if the customer provides incorrect information.

Once a personalisation order is placed, this order is final and Country Road is unable to amend any orders.

Delivery

Personalised product will take 3-6 business days to be delivered to your nominated address.
*Please note that delivery times may take 5-10 business during peak periods.

If your order contains non-personalised items, please consider ordering them separately to ensure a quicker delivery.

Normal delivery fees apply.

Returns

Personalised items cannot be returned for a refund or exchange for a change of mind.

Enquiries

For any queries around our personalisation service, please visit our FAQs, email us at personalisation@countryroad.com.au or phone us at 1800 801 911 (AUS), 0800 105 655 (NZ).